Terms and Conditions

These terms apply when you use this website and order a digital invitation from Save The Moment (“we”, “us”). By creating an account or placing an order, you agree to them. Please also read our Privacy Policy.

1. Your account

You must be at least 18 to create an account. Keep your login private; you are responsible for activity on your account. Give us accurate contact details so we can reach you about your order.

2. Prices and payment

• Prices are in Philippine pesos and shown on each design’s page. The price shown when you place your order is the price you pay.
• Your order starts when we confirm a 30% deposit. The remaining 70% balance is due after you approve your design, before your invitation goes live.
• We accept Maya and bank transfer. Send the exact amount shown at checkout and upload your proof of payment with its reference number.
• We check each proof and confirm payments within 24 hours. If we can’t verify a payment, we will ask you for a new proof.

3. The deposit is non-refundable

The 30% deposit reserves your design slot and pays for work we start right away, so it is non-refundable, including if you cancel or your event is postponed. You confirm this when you place your order. If you cancel before your invitation goes live, you won’t be asked to pay the balance. Once the balance is paid and your invitation is live, payments are not refundable.

4. Design, turnaround and revisions

• We send your first draft within 3 days of confirming your deposit, provided we have all your details and photos. Your dashboard shows the due date.
• Each design includes 2 revision rounds. Use the Request changes button on your dashboard and describe everything you’d like changed in each round.
• After 2 rounds, further changes may be charged; contact us and we’ll tell you the price before we start. Changing to a different design counts as a new order.

5. When your invitation is online

• Your invitation goes live once the balance is confirmed. Guests can open it and RSVP from 2 months before your event until the day after (Philippine time). Outside that period the link shows a “not available” page.
• If your event date changes, tell us and we’ll update the invitation; the online period follows the new date. Small updates to details such as the venue, time or dress code are free.
• Guest replies stay on your dashboard and in your guest-list sheet after the event, as described in our Privacy Policy.

6. Your content

You keep ownership of the names, photos and text you give us. You confirm you have the right to use them (including photos of other people) and that they are not unlawful or offensive, and you allow us to use them to make and host your invitation. We may decline content that breaks these rules.

7. Your guests

Anyone with your invitation link can open it, so share it only with the people you invite. Guests’ replies are collected for you as described in our Privacy Policy; please use them only to plan your event.

8. Our designs

Our designs, illustrations and website remain ours. Your order gives you the right to use your personalised invitation for your event. Please don’t copy or resell our designs.

9. Availability and liability

We work hard to keep invitations online and RSVPs working, but we can’t promise the service will never be interrupted. We are not responsible for losses caused by events beyond our reasonable control, and our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits rights you have under Philippine consumer law.

10. Changes to these terms

We may update these terms. Changes apply to orders placed after the date at the top of this page.

11. Governing law

These terms are governed by the laws of the Republic of the Philippines.

Contact us

Questions about these terms or your order: email support@savethemoment.shop.